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Linen and Other Items
Highcliffe
provides all bed linen, towels. Face cloths etc. although
you may bring in your own if you wish to do so. In addition
we also provide the following items free of charge:
•
Bath foam/oil
•
Shampoo
•
Soap
•
Steradent
tablets
•
Toothpaste
•
Tissues
Bedding, towels
and personal clothing will be laundered on the premises at
no extra cost to you. Dry cleaning is not available and
residents should make their own arrangements for this
service. There are no facilities for residents to launder
their own clothing.
The home
requires all clothing to be clearly marked to avoid any
confusion. This will make laundering and sorting of clothing
easier as all laundering is done in house. Highcliffe cannot
be held responsible for loss of any items that are unmarked.
Papers and
Magazines
Highcliffe
provides the following newspapers and magazines:
Chorley
Guardian • Radio Times • TV Times.
If you wish to
have your own newspaper, the home will arrange this for you,
however this will incur additional charges.
Telephone
Highcliffe has a
telephone, which is available for use by all residents. Any
resident who requires assistance with making a phone call
will be assisted on request.
Residents may
have a private telephone line installed in their own room if
preferred; mobile phones are permitted in the home.
Highcliffe will not be responsible for the extra costs of
private phones.
Religious
Services
Highcliffe
acknowledges each residents’ individual right to practice
their chosen religion. Transport, if available, will be
provided or arrangements may be made by the place of worship
if residents wish to attend church.
For residents of the Church
of England faith, the Rector from St. Johns Church,
Whittle-le-Woods visits the home once a month to give communion.
For residents of
the Roman Catholic Church, the lay minister from St. Bedes
Church, Clayton-le-Woods visits the home regularly to give
communion. Also, the Methodist Church attends monthly (last
Sunday in each month) for evening service with Hymn singing
where the residents choose the Hymns.
For residents of
other denominations, we will assist in any arrangements
regarding religious needs. Visits to the home from all
denominations are very much welcomed and in house services
can be arranged.
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Meals
A varied and
nutritious meal is provided for all residents. A choice is
offered at all meals and special diets are catered for. The
advice of a dietician will be sought where necessary.
Residents’
meals and refreshments are served as follows:
Early morning
cup of tea (optional) is served from 6.30am onwards.
Breakfast is
served from 7.30am onwards. This is served in the dining
room or in your own room if preferred.
Lunch is served
at 12.30pm and is served in the dining room.
Tea is served
from 4.30pm onwards. This is served in the dining room.
Supper is served
from 8.30pm onwards. This will be brought to you.
Residents are
also served tea/coffee and biscuits during the day at the
following times:
Morning: from
10.30am
Afternoon: from
2.00pm
Evening: from
6.00pm
Any resident who
wishes to have meals at any other time will be respected and
causes no problem to us. Any one wishing to have hot/cold
drinks throughout the day are able to do so on request
throughout any 24 hours.
While every
effort is made to ensure provision for each individual
preference Highcliffe do not provide an “a la carte “ menu.
Residents may be
allowed to have a kettle for tea making facilities in their
own room. If this is preferred a risk assessment must be
taken for the safety of everyone in the building.
Residents
Meetings
Meetings are
held on a regular basis with the recreational staff.
A notice is displayed with the date
and time of all meetings. Requests for items to be placed on
the agenda are welcomed by every one.
Highcliffe feel
that regular meetings are important for all the residents to
have a say in what is going on. Any comments, complaints
and/or comments are welcomed at these meetings but also at
any other time. All comments, complaints and/or compliments
are always acted upon and taken seriously.
Relatives
Meetings
Meetings are
held every three months with management. Relatives meetings
provide a good opportunity to meet with others and share
experiences. Highcliffe feel
that regular meetings are important for all the relatives to
have a say in what is going on. Any comments, complaints
and/or comments are welcomed at these meetings but also at
any other time. All comments, complaints and/or compliments
are always acted upon and taken seriously. There is also a
monthly newsletter available.
The management
at Highcliffe offer an open door policy. |
